Frequently asked questions

SHIPPING QUESTIONS

WHERE DO YOU SHIP TO?


We currently offer shipping to mainland UK residents only, apart from the Scottish Highlands. This is due to the products needing to remain frozen and areas outside of Mainland UK taking longer than 24 hours for delivery. Any orders placed for the Scottish Highlands or for outside of mainland UK will be void and refunded to the customer. Once your order has been booked in with DHL the date cannot be changed due to the perishable nature of the product We are working on options for delivery outside of mainland UK, however we cannot guarantee when this will be available.




HOW WILL I BE NOTIFIED OF MY DELIVERY SLOT?


All orders are processed by an external courier company. They will confirm your delivery slot via email and/or text




DOES SOMEONE NEED TO BE IN TO TAKE DELIVERY OF THE PLEESECAKE?


Yes! Someone does need to be home to sign for the delivery and put the cake directly into the freezer when we deliver. We are unable to leave the package with a neighbour or without a signature All deliveries will be made via DHL, which is booked by logistics company Chillistick Due to the sensitive nature of our product orders cannot be delayed, left in a safe place or left with a neighbour.




DO YOU DELIVER 7 DAYS A WEEK?


Due to current Covid-19 restrictions we are only able to dispatch orders Tuesday-Thursday. We do not deliver weekends or bank holidays




HOW DO I DISPOSE OF THE DRY ICE?


Do not handle dry ice with bare hands. It can cause severe cold burns and frostbite. DO NOT play with dry ice. Playing games with dry ice is dangerous. ALWAYS keep dry ice away from children. USE AN INSULATED CONTAINER TO STORE DRY ICE DO NOT PLACE IN WORKING REFRIGERATOR OR FREEZER Safe Disposal Dry ice sublimates leaving no residue. However, care should be taken when surplus ice remains when the application for which it was intended is completed. ALWAYS ensure that dry ice is disposed of in a safe place: Well-ventilated area DO NOT dispose of dry ice in an area where CO2 gas can collect in low-lying areas – garage pits, drains, confined spaces, etc.





DRY ICE SAFETY QUESTIONS

SAFETY INSTRUCTIONS


Do not handle dry ice with bare hands. It can cause severe cold burns and frostbite. DO NOT play with dry ice. Playing games with dry ice is dangerous. ALWAYS keep dry ice away from children. USE AN INSULATED CONTAINER TO STORE DRY ICE DO NOT PLACE IN WORKING REFRIGERATOR OR FREEZER Safe Disposal Dry ice sublimates leaving no residue. However, care should be taken when surplus ice remains when the application for which it was intended is completed. ALWAYS ensure that dry ice is disposed of in a safe place: Well-ventilated area DO NOT dispose of dry ice in an area where CO2 gas can collect in low-lying areas – garage pits, drains, confined spaces, etc.




WHAT IS DRY ICE?


Dry ice is solid carbon dioxide (CO₂). It has the unusual property of ‘subliming’, that is going from a solid to a gas without passing through a liquid phase and this is how it gets the name ‘dry’ ice. The product can only exist at -78°C and it maintains this temperature by sublimation. The first published observation of dry ice was in 1835 by French chemist Charles Thilorier. He noted the formation of dry ice when a container of liquid carbon dioxide was opened. In the UK liquid CO₂ is a by-product of the fertiliser industry. It can be argued that the use of dry ice is not making a net contribution to global warming because the CO₂ involved is being re-cycled; if dry ice was not made the CO₂ involved would be released into the atmosphere from the fertiliser plant directly. In some other markets CO₂ for dry ice is made by burning fossil fuels which is environmentally very harmful.




IS DRY ICE SAFE?


Provided the safety guidelines are followed dry ice is safe For more safety information head to: https://www.boconline.co.uk/en/images/dry-ice-bcga-guidelines_tcm410-39540.pdf





general questions

WILL I RECEIVE CONFIRMATION OF MY ORDER?


Yes, once we have received your order you will receive an email confirming this




WHAT IF I DO NOT RECEIVE A CONFIRMATION OF MY ORDER?


If you do not receive a confirmation of your order after 24hours .Then please get in touch with us either at www.pleesecakes.com or by telephoning 01737 210 250 and we will get that rectified for you.




IF I SEND YOU AN EMAIL HOW LONG IS THE RESPONSE TIME?


We commit to respond to all emails & enquiries within 24 working hours, this may be increased to 48 working hours at peak times, but we will update our website if we are experiencing delays. Emails and enquiries sent over weekends and bank holidays will be responded to once the working week has resumed.




WHAT ARE YOUR BUSINESS HOURS?


Our business hours are generally 9am-5pm, Monday to Friday.





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